FAQs

Before you read the following Frequently Asked Questions, have you checked out the My Driver+ How It Works page? More information can also be found in the Driver+ website Terms and Conditions.

1. DRIVER+

Driver+ is a rewards program for car drivers. When you join Driver+, you become part of a community that's dedicated to cutting your motoring costs by a lot - not a little. 

It starts with fuel discounts every time you buy fuel at Caltex using our Fuel Vouchers. Get up to 5% discount ongoing as soon as you join.

Silver member can then turbocharge their fuel discounts every month via our Fuel Super Saver eVouchers. Get an extra 4% discount for every $100 voucher for supermarket shopping at Woolworths. Or an extra 4% from a select group of other major retailers. And up to 12% discount from your movie tickets.

You can also earn AutoCash Cashback from your online shopping at some of the best brands. Get up to 25% of your spend back as AutoCash Cashback automatically, at no extra cost. 

Then there is our ongoing Special Offers and Hot Deals which we negotiate using our power as a buying group.

Driver+ and the Driver+ community.  Driving up your rewards. Driving down your motoring costs. Especially on your fuel.

The Fuel Discount program is a key feature of the Driver+ program and a major contributor to cutting your auto costs by a lot not a little.

The level of the Fuel Discount varies by membership type. Join for free and get 4% discount on your Driver+ Fuel Vouchers ongoing.

Become a Silver member and get 5% discount ongoing. Plus Silver members get exclusive access to our unique Fuel Super Savers. Where you can an earn extra fuel discounts from your everyday shopping. Buy a $100 Fuel Super Saver voucher for yout supermarket shopping at Woolworths, and get an extra 4% discount on your next Fuel Voucher. Or an extra 4% discount with vouchers from a select group of other major retailers. And an extra up to 12% discount with every movie ticket .

When you're ready, simply buy our Driver+ Fuel Vouchers - either Caltex StarCash Digital or Caltex Woolworths eGift Cards. Your member discount plus your unique Fuel Super Savers discount will be deducted from the cot of the voucher. 

Buying a Driver+ Fuel Voucher or a Fuel Super Savers voucher is quick and easy. With our Driver+ Express app, you can even do it while you’re at the station. Your voucher is just a couple of clicks away.

Note that your use of the Caltex StarCash Digital will be subject to the StarCash terms and conditions available at https://www.caltex.com.au/our-solutions/fuel-cards/starcash-terms-and-conditions

The Fuel Discounts can only be earned on the fuel used for the vehicle you have registered with the program.

AutoCash Cashback is exactly as it says – cash you earn automatically by shopping at our participating online retailers.

Earn up to 25% of your spend aat our Online Shopping Centre. Or up to 12% on your Auto spend at our Shop Auto section.

The AutoCash Cashback accumulates in your own account waiting for you to use to cut your auto costs.

To see how much Auto Cash Cashback you could earn, check out the calculator at the website. You'll be surprised

1. Hot Deals

We’ll send you regular updates with Hot Deals from our retailers. Where you win with great prices – and you win again by earning Auto Cash on your purchases.

We’ll also advise when we have special, unique offers that we negotiate for you as a Driver+ community using our buying power as a buying group. These will normally be for automotive products and services.

2. Our Website

The Driver+ website provides you 24 7 anytime anywhere access. From buying your Fuel eVouchers, to searching for participating retailers, to live online shopping, to seeing how much you've saved on fuel, to checking and redeeming your Auto Cash balance.

3. Our App – Driver+ Express

Driver+ Express is a purpose built app which enables you to maximise the benefits of Driver+ on the go on your mobile. You can Express buy the Fuel Vouchers or your Fuel Super Saver eVouchers instantly on your mobile in just a few steps and get them delivered immediately to your phone. Even while you’re in the store or in the queue.

You can Express redeem your AutoCash for a Fuel eVoucher instantly on your phone. At the petrol station. At the bowser or in the queue.

You can Express shop at our favourite online retailers.

You can Express review your most recent eVouchers in your eWallet.

Complete the Join form. Choose your membership level, provide us with your details, set up your log in details and you are live.  Ready to start getting Fuel Discounts and to shop and earn Auto Cash.

2. THE PARTICIPATING RETAILERS

They are retailers who have agreed to provide AutoCash and/or Fuel Discounts for your purchases made using your Driver+ membership. They provide these benefits for your shopping in return for your custom.

There are 2 options for Driver+ Fuel Vouchers. Choose the one that suits you best

1. Caltex StarCash Digital which can be redeemed at over 1,400 participating Caltex sites. For store locations go to https://www.caltex.com.au/find-a-caltex?services=StarCash_Digital. Then enter your location to search.

2. Caltex Woolworths eGift Card which can be redeemed at over 500 participating Caltex Wooworths sites. For store locations go to https://www.woolworths.com.au/Shop/StoreLocator

Yes. At the Driver+ Online Shopping Centre which you access from the Driver+ website. There are hundreds of the best online retailer brands.

3. DRIVER+ FUEL DISCOUNTS

The Fuel Discount program is a key feature of the Driver+ program and a major contributor to cutting your auto costs by a lot not a little.

The level of the Fuel Discount varies by membership type. Join for free and get 4% discount on your Driver+ Fuel Vouchers ongoing.

Become a Silver member and get 5% discount ongoing. Plus Silver members get exclusive access to our unique Fuel Super Savers. Where you can an earn extra fuel discounts from your everyday shopping. Buy a $100 Fuel Super Saver voucher for yout supermarket shopping at Woolworths, and get an extra 4% discount on your next Fuel Voucher. Or an extra 4% discount with vouchers from a select group of other major retailers. And an extra up to 12% discount with every movie ticket .

When you're ready, simply buy our Driver+ Fuel Vouchers - either Caltex StarCash Digital or Caltex Woolworths eGift Cards. Your member discount plus your unique Fuel Super Savers discount will be deducted from the cot of the voucher. 

Buying a Driver+ Fuel Voucher or a Fuel Super Savers voucher is quick and easy. With our Driver+ Express app, you can even do it while you’re at the station. Your voucher is just a couple of clicks away.

 

There are 3 ways to increase your Fuel Discount

- via your membership type of Driver+. You get 4% back ongoing if you join for free.  Or up to 5% back as a Silver member

- if you are a Silver member, by buying Fuel Super Saver eVouchers. Earn an extra up to 12% discount from your purchases. Plus they add up during the month. Buy one, get up to 12%. Buy two, get up to 24%. Buy more – get more back

- if friends or family you recommend sign up as Silver members, you get another 4% discount on your next Fuel Voucher purchase.

It’s pretty simple – just buy a Driver+ Fuel Voucher and redeem it at a participating petrol station. You have 2 choices so that you can buy the one that best suits you.

1. Caltex StarCash Digital which can be used at over 1,400 outlets. For store locations, go to https://www.caltex.com.au/find-a-caltex?services=StarCash_Digital.

2. Caltex Woolworths eGift Cards which can be used at over 500 outlets. For store locations, go to https://www.woolworths.com.au/Shop/StoreLocator

Buying a Driver+ Fuel Voucher is instant. Especially if you’ve downloaded the Driver+ Express app. You can be in the store, in the queue – buy your voucher and it will instantly appear in your eWallet ready for you to use there and then.

Note that your use of the Caltex StarCash Digital Gift Card fuel voucher will be subject to the Caltex StarCash terms and conditions available at https://www.caltex.com.au/our-solutions/fuel-cards/starcash-terms-and-conditions

Note also that Fuel Discounts can only be earned for the fuel purchased for the vehicle you have registered with the program when you joined.

You can see your Fuel Discounts at our website. They are summarised on the Home Page when you log in. Or you can go to My Profile for the complete details.

Your current Fuel Discount is also prominently displayed in the Driver+ Express app.

The Fuel Discounts prevailing at any time will be prominently displayed in the Driver+ website and in the Driver+ Express app.

The level that will apply as part of your Driver+ membership will vary depending on market conditions. Driver+ reserves the right to change the level of the Fuel Discounts at any time at their discretion.

Any changes to the membership discount level will be advised to existing members by email prior to any change being made.

4. DRIVER+ FUEL VOUCHERS

The level of the Fuel Discount varies by membership type.

Join for free and get 4% discount.

Silver members get 5% discount. 

When it’s time to fill up, simply buy a Driver+ Fuel Voucher - either Caltex StarCash Digital or Clatex Woolworths eGift Cards.

You can buy them at our website or via the Dirver+ Express app.

Buying a Driver+ Fuel Voucher is quick and easy with the Driver+ Express app. It's delivered immediately so you can even buy it while you’re at the station. Your voucher is just a couple of clicks away.

There are 2 options for Driver+ Fuel Vouchers. Choose the one that suits you best

1. Caltex StarCash Digital which can be redeemed at over 1,400 participating Caltex sites. For store locations go to https://www.caltex.com.au/find-a-caltex?services=StarCash_Digital. Then enter your location to search.

2. Caltex Woolworths eGift Card which can be redeemed at over 500 participating Caltex Wooworths sites. For store locations go to https://www.woolworths.com.au/Shop/StoreLocator

The use of the Caltex StarCash Digital will be subject to the Caltex StarCash terms and conditions available at https://www.caltex.com.au/our-solutions/fuel-cards/starcash-terms-and-conditions

5. FUEL SUPER SAVER eVOUCHERS

Fuel Saver eVouchers are the way you can accelerate the level of your Fuel Discount. They are only available for Silver members.

Silver members can earn an extra 4% discount from every $100 voucher for supermarket shopping at Woolworths. Or an extra 4% for $100 vouchers from a select group of other major retailers. And up to 12% extra discount from every movie ticket.

And your discounts from your Fuel Super Savers accumulate. Buy one, get up to 12%. Buy two, get up to 24%. Buy more – get more discount.

So if you've bought 3 vouchers creating 15% discount, then your next fuel voucher will be discounted by 20% (15% for Fuel Super Savers + 5% as a Silver member).

You buy them from the Driver+ website or via the Driver+ Express app.

At the Driver+ website, go to the Fuel Super Savers section. Choose then buy the voucher you want - either Shopping Fuel Super Savers or Movie Fuel Super Savers. Your eVoucher will be immediately emailed to you. Your Shopping Fuel Super Savers will also appear in your eWallet ready for you to show on your mobile or print out.

If you’ve downloaded the Driver+ Express app, follow the prompts. Buy your Shopping Fuel Super Saver voucher and it will instantly appear on your mobile in your eWallet. You can be in the store, in the queue when you buy – your eVoucher will be ready for you to use there and then.

No. Driver+ Fuel Super Saver discount operate independently of Wooworths. So you can get both your Driver+ discount and the Woolworths discount.

6. AUTO CASH CASHBACK

You earn Auto Cash Cashback by buying from our participating online retailers at the Shop Online section which features hundreds of the best online retailers

The Auto Cash Cashback you earn is credited to your account depending on when the funds are received from the retailers.

You can earn up to 25% of your spend as Auto Cash Cashback from your online shopping

You can check your status and transaction history at any time at the Driver+ website. Click on the ‘My Account’ button on the top menu bar and follow the prompts. 

You can redeem your Auto Cash Cashback at any time once your balance reaches $50 either via

1. the Driver+ Express app by going to My Account

2. the Driver+ website by going to My Profile - or by clicking on the Redeem button on the Home Page when you are logged in

7. SHOP AUTO

Shop Auto is your convenient place to go when you want to go shopping for your vehicle because your earn up to 12% Auto Cash Cashback.

At Shop Auto, you can see the online retailers specialising in automotive products & services that are part of Driver+. And you can click through directly to their sites and go shopping knowing that we're tracking you so that you'll get your Auto Cash Cashback when you purchase. 

8. DRIVER+ EXPRESS

Driver+ Express is our mobile app. It’s called Express because it gives you express, direct and immediate access to the benefits of Driver+ on your mobile 24 7 anytime and anywhere.

You can express buy Caltex StarCash Digital Gift Cards and Fuel SuperSaver eVouchers and have them ready to use instantly – whilst you’re instore or in the queue.

At the Voucher eWallet, you can get direct access to the eVouchers you’ve purchased so you can display them at any time

You can express buy your movie tickets and extra fuel discounts on every ticket.

Or express shop online and AutoCash Cashback at our most popular online retailers whilst you are on the go.

And you can express check your AutoCash Cashback balance then redeem it for your next fuel purchase instantly at any time

9. SHOP ONLINE

Shop Online enables you to earn up to 25% of your online shopping spend as Auto Cash Cashback. Shop Online offers you a choice of hundreds of online shopping stores.

So if your favourite online shop is part of our network, it makes sense to shop via us because you earn Auto Cash Cashback you wouldn’t normally receive. 

Simply browse through our retailers and find where you would like to shop. Click on the logo and you will be then linked directly to the store site.

Purchase the item(s) you want at the retailers website. Because you've come from Driver+, we can track your purchases. And add your Auto Cash Cashback to your account as soon as the funds are received from the store.

The Auto Cash Cashback you've earned will initially appear as pending - so you can see that the AutoCash Cashback from your purchases has been identified.

The funds will be credited to your account as soon as we receive them from the retailer. Each retailer has different timeframes. It could take up to 90 days for the funds to be credited to your account depending on the returns policy of each retailer

Go to Contact Us. As part of your message, you need to provide us with the store name, the transaction date and amount plus the order number which you will find on your receipt from the retailer. We will then contact the retailer and come back to you

10. PRIVACY

Driver+ and their affiliated partners are committed to protecting the confidentiality of your personal information. Refer to the Privacy Policy at the Driver+ website.

We collect personal information in order to provide services and products to you, to maintain and improve customer service and to advise you of other offers, products or services which may be of interest to you. 

Whilst you may opt not to provide us with your personal information, you should be aware that without this personal information, we may not be able to provide you with the services and/or products you are expecting.   

11. FEES & CHARGES

a. There are membership fees which varies depending on the level of membership chosen. You can join for free. The membership fees are displayed on the Driver+ website.

b. There may be a payment processing fee for the delivery of Fuel eVouchers and Fuel Super Saver eVouchers. These will be advised at the point of purchase

c. There may be administration fees for

i) the redemption of AutoCash Cashback

ii) for inactive Auto Cash Cashback accounts. A monthly fee may apply where there has been no activity for a period of 12 months

These administration fees will be displayed on the website and advised to members prior to any fees being charged.

Fees and charges are subject to change without notice as defined in the Terms & Conditions for the program

12. CONTACT US

For general enquiries, head to the Driver+ website and click on the ‘Contact Us’ tab and complete the online form. 

If your enquiry is regarding a transaction, remember to provide us full details so we can track it with our retail partner.

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